Readiness assessment
Identify affected services, analogue dependencies, data gaps, high-risk locations and the decisions needed to build a credible migration plan.
Digital switchover 2027
Move from analogue without losing sight of the resident.
Readiness, risk and migration support for housing providers and organisations responsible for telecare, emergency call and other services affected by the UK digital phone switchover.
Notio service03 / DS
This is an operational life-safety change, not simply a replacement of telephone lines or equipment.
Where we support
Clear advice at the points that matter.
The scope is shaped around the decision, the estate and the evidence available. Support can cover a single scheme or form part of a wider investment programme.
Risk-based prioritisation
Prioritise residents, schemes and services using evidence on vulnerability, equipment, connectivity, power resilience and provider timescales.
Transition strategy
Set out target outcomes, interim controls, technology routes, commercial assumptions and a practical sequence for change.
Migration assurance
Support pilots, communication, testing, exception management, handover and reporting through to operational acceptance.
What you can receive
Useful outputs, built for a decision.
- Analogue dependency and readiness review
- Estate-level risk and priority matrix
- Migration options and outline business case
- Digital telecare performance requirements
- Pilot, testing and rollback plan
- Governance, resident communication and progress reporting
Practical considerations
What needs to be understood before a solution is fixed.
- Which services and devices still depend on analogue signalling
- Provider migration dates and property-specific exceptions
- Alarm protocols, receiving centres and end-to-end compatibility
- Mobile coverage, broadband, power loss and resilience arrangements
- Resident identification, vulnerability data and consent
- Testing evidence, failed migrations, temporary controls and rollback
Current UK position
Government guidance says most customers can expect digital migration by the end of January 2027, but not every analogue service will move on the same date. Plans should be checked against each communications provider and the actual equipment in use. Read the government guidance ↗
A practical first step